How do I purchase a W Tool?

• You can order directly from our online shop or email a purchase order to sales@weddletoolco.com. ​

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What is the lead time for orders?

• ​Most orders ship within 2-4 business days. If there is a delay, we will reach out right away. 

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How do I send a tool in for repair?

• ​Please contact us by email us or the form below with a brief description of the issue, your return address, and a phone number. In some cases -- like a worn O-ring -- we may be able to walk you through a simple fix using the included maintenance kit. However, most repairs require hands-on evaluation. We ask that you send the tool to:

​Weddle Tool Company 

1419 Sam Mason Rd.

​​Attn: Repairs 

Bunker Hill, WV 25413​​

You can browse and purchase common repairs like powerhead replacement and slide tube upgrade/replacement in our online shop, but please note that these services require you to send the tool in for hands-on evaluation and repair.​

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What is your warranty policy?

• WTC offers a one-year warranty on covering manufacturing defect in materials and workmanship. For full terms and details, please view our warranty policy.​

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What type of hydraulic fluid does the tool take? Do I need to check or refill it?

• ​The W Tool uses standard hydraulic jack oil, available at most auto parts retailers. You may need to check and refill the fluid occasionally. We have provided a guide on how to do this in our Training and Resources page.

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The W Tool flat head plate fell out or won't stay in -- what should I do?

•  The flathead plate is the attachment that inserts into the powerhead (hydraulic jack). It's held in place by a small rubber O-ring, which can wear out over time and may need occasional maintenance.

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Each W Tool ships with a maintenance kit that includes a spare O-ring, lubricant, and instructions. If your flathead plate won't stay in place, the O-ring may be missing or damaged -- but this is usually a quick, user-serviceable fix.

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To maintain the O-ring:

• Lightly lubricate both the flathead shaft and the O-ring

• Replace the O-ring if it's damaged or stretched

• If needed, you can purchase a new maintenance kit here

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Does the W Tool contain California Proposition 65 Chemicals?

• ​The W Tool is manufactured by Weddle Tool Company and is not designed to contain, and is not known to contain, chemicals currently listed under California Proposition 65.

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Some product configurations include a vinyl carrying case supplied with the tool. The carrying case includes vinyl materials and carries a Proposition 65 warning as disclosed by its manufacturer. California regulations require this notice even when chemical-specific attribution is not provided.

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For additional information, visit https://www.p65warnings.ca.gov.